Promotion T&Cs

Sydney Brewery $500 Giveaway

Entries open to 15 December 2024. 1 winner will be drawn at random on 16 December and notified by DM on Instagram. Entries that did not win will not be formally notified. No purchase necessary to enter. 

Entries are made by following @drinktanica and @sydneybrewery_surryhills on Instagram, and liking and tagging a friend in the instagram post that has the photo of the Sydney Brewery Plum Cider Spritz.

$500 is given in a Sydney Brewery Voucher with 3 year expiry to be used in Sydney Brewery. Cannot be exchanged for cash.

Only people over the age of 18+ may enter. This promotion is held in Australia and open to Australian residents only. 

Kirra Beach House - Win a Cabana Package

Open 23 September to 8 October 2024. 1 winner will be drawn at random on 9 October and notified by DM. Entries that did not win will not be formally notified. No purchase necessary to enter. 

Entries are made by following @drinktanica and @kirrabeachhouse on Instagram, and liking and tagging your friends in any of the KBH and Tanica instagram posts.

Only people over the age of 18+ may enter. This promotion is held in Australia and open to Australian residents only. 

Prize pack consists of:

• A private booking for 20 people at an outdoor/balcony cabana at Kirra Beach House. Subject to availability.
• $1,400 bar tab for TANICA cocktails at the Kirra Beach House on the day the private cabana is booked.
• Complimentary canapes for 20.
• Your own private waitress.

This competition is in no way affiliated with Facebook or Instagram.

Win 1 of 5 Summer Packs Promotion: Open 12 October and 30 November 2023. 5 winners will be drawn randomly on 1 December 2023. Winners will be notified by email between 1 - 5 December 2023. Entries that did not win will not be formally notified. No purchase necessary to enter. 

Entries are made by entering an email address and/or completing an online survey that includes an email address.

Only people over the age of 18+ may enter. This promotion is held in Australia and open to Australian residents only. 

Each prize pack (valued at $450) consists of:

4 x TANICA 700mL bottles

1 x TANICA Jumper

1 x TANICA Tote Bag

2 x TANICA Dehydrated Orange and/or Grapefruit

2 x Fazeek Wave Wine Glasses in Pink

Prize packs will be posted by mail or hand-delivered. 

1 in 100 Instant Win Promotion: An enter to win promotion is being held online and communicated via digital advertising to audiences over 18+ years in Meta platforms (Facebook and Instagram) between 12 October and 30 November 2023.

Entries are submitted using a valid email address. The email address will flow into Klaviyo where 1% of submitted addresses will be sent a winning code via email to get a free TANICA Gift Box (value $104). 99% of submitted addresses will receive an email with a secondary code they can use toward a TANICA purchase online.

Winners of the Gift Box are drawn at random. Winning entries will be validated as over 18+ before the Gift Box is mailed or hand-delivered.

Mobile Terms of Service

TANICA's mobile message service (the "Service") is operated by Spirits Lifted Pty Ltd, (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TANICA's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TANICA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.) [additional transactional message categories]. Promotional messages may include promotions, specials, product drops, and other marketing offers (e.g., cart reminders) [additional promotional message categories].

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with [Customer Official Business Name]. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to TANICA or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TANICA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to TANICA or email hello@tanica.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

This agreement also covers the following:

1. Acceptance of Terms

By subscribing to [Customer Official Business Name]’s mobile messaging (SMS/MMS) service, you agree to these Terms of Service and our Privacy Policy, available at [link to privacy policy]. If you do not agree with any part of these terms, you must discontinue your subscription.

2. User Eligibility

The service is available to individuals aged 18 years or older who can form legally binding contracts under applicable law. By subscribing, you represent that you meet this age requirement.

3. User Responsibilities

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You are responsible for providing accurate and current mobile phone numbers at the time of opt-in. You must maintain and promptly update your contact information to ensure it is current, complete, and accurate.

4. Indemnification

You agree to indemnify, defend, and hold harmless [Customer Official Business Name], its directors, officers, employees, affiliates, agents, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses arising from your use of the mobile messaging service, including but not limited to your violation of these Terms of Service.

Text Marketing 

By entering your phone number in the checkout and initialising a purchase of our products or services, you agree that we may send you text notifications (for your order, including, without limitation, abandoned cart reminders) and text marketing offers (collectively, “Text Marketing”). We will not exceed two (2) Text Marketing messages per month. You can unsubscribe from further Text Marketing by replying STOP to TANICA. Message and data rates may apply.

We will only use information you provide through the Site to transmit the Text Marketing and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of Text Marketing.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE SITE TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

Website Terms & Conditions

1.1. By using this website (located at tanica.com.au), any related websites or URLs, social media platforms owned or operated by us (Sites) and our services, including making a purchase through the Sites, and use of our contact form (collectively, the Services), you agree to be legally bound by these Terms and Conditions (Terms).

1.2. By agreeing to these Terms, you are entering into an agreement with Spirits Lifted Pty Ltd trading as Tanica ABN 94 641 225 710 including its successors, assignees and related bodies corporate (defined in the Corporations Act 2001 (Cth)) (Tanica or we or us), and agree to comply with any and all applicable laws and regulations, whether domestic or international.

1.3. By accessing or using our Services, you warrant and represent to us that:
(a) you have read, understand and agree to be bound by these Terms;
(b) you are over the age of 18 years old and are not attempting to, or actually, purchasing alcohol on behalf of a person under the age of 18 years old; and
(c) you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these Terms.

1.4. All of our terms and conditions and policies that are linked to or in the Sites, including our Privacy Policy, are incorporated into these Terms. You agree to comply with all such Terms when accessing or using our Services.

1.5. Our Goods may be purchased on an individual item basis or via a subscription service, in accordance with the terms below.

2. Use of the Services
2.1. You agree that you are responsible for your access to our Services and for ensuring that any persons that may access the Services through your internet connection are aware of and compliant with, these Terms.

2.2. You warrant and represent to us that your use of the Services will comply with all applicable laws and regulations in Australia, in your state/country, in the location that you access the Services and otherwise where applicable, and that you will not use our Services for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does, or may, violate the rights of others.

2.3. When you provide your details to us, you warrant and represent that the details are accurate and that you are the account holder or authorised nominee of the contact number that you provide to us. You consent in advance to be contacted during our usual business hours (including in relation to customer service matters, order confirmation/assistance, product offers and/or other promotional purposes) and to receiving marketing and promotional materials via electronic communication to the contact details provided in accordance with our Privacy Policy.5.1. You agree that any purchase of goods and services through our Services (Goods) is subject to these Terms. This clause 5 applies to any purchase of Goods via Subscription Services or any individual purchases of Goods.

Note: Terms 3 - 4 relate to our Subscription Service which will be published at such time we offer this service.

5.1 Orders
5.2. An order is accepted upon the latter of the following to occur:
(a) you have submitted your order;
(b) you have paid the purchase price in full, including any taxes, duties and shipping costs; and
(c) we have issued an order confirmation.

5.3. By placing an order, you are making an offer to purchase those Goods for the price (including the delivery and other charges and taxes) specified at the time that you place your order.

5.4. Tanica reserves the right to:
(a) accept or reject your order or a part of your order for any reason, including, without limitation, the unavailability of any goods, limitations on quantities available for purchase, inaccuracies or errors in goods or pricing information, where fraud is suspected, or where there is an error in your order;
(b) request identification from you, including photo ID or any other such documentation for verification purposes before we process your order;
(c) cancel an order at any time, for any reason; or
(d) restrict the quantity or total value of goods available for purchase to each person or address.

5.5. Where we exercise the rights above, we will notify you by email and suggest an alternative goods, remove an item from an order or provide a refund of the purchase price where applicable and Tanica shall not be liable for any loss or damage whatsoever arising from such acts.

5.6. Please note that you cannot cancel or amend an order once it has been placed (except as required by Australian Consumer Law).

5.7. In the event that you are entitled to cancel an order, to the maximum extent permitted by law, you agree that you will be liable for any and all loss incurred (whether direct or indirect) by Tanica as a direct result of the cancellation (including, but not limited to, any loss of profits).

6. Goods and Product Images
6.1. Whilst we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered Goods depending on your monitor, settings and computer equipment. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the title and description before making a purchase.

6.2. All orders are made subject to availability. Whilst we use our best efforts to ensure that Goods are available for delivery, there may be some circumstances where Goods are unavailable.

6.3. Where we cannot fulfil your order, or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis.

6.4. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable goods. Alternatively, we may contact you to advise you of a delay in restocking a particular good and a delay in delivery of your order. In this case, you may elect to proceed with your order on the basis of a delayed delivery date, cancel your order or select an alternative good. If you do not vary or cancel your order within two (2) business days of notification, you are deemed to have accepted the delay.

6.5. We reserve the right to limit the sale of goods to reasonable or normal household quantities.

6.6. If any Goods are subject to a recall or ban, you agree to follow any reasonable instructions provided by us regarding return or destruction of such Goods and you consent to us contacting you and you agree to inform any end-user of the Goods, including any gift recipient, of any recall applicable to such Goods.

7. Prices and payment
7.1. We reserve the right to vary, amend, add or remove payment methods, prices or goods offered in the Services from time to time in our sole discretion as we see fit, without notice. Such changes will not affect orders submitted before the change was made.
Prices

7.2. Unless specified otherwise, prices displayed in our Services are shown in Australian dollars (AUD) and are inclusive of GST. Displayed pricing may not include shipping or delivery charges, which are calculated at check-out.

7.3. Prices of Goods, as well as delivery and any other charges displayed in our Services are current at the time of issue but may change at any time and are subject to availability.

7.4. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including, without limitation, any goods and services taxes or any value added tax imposed on any goods or services acquired or ordered by you in the Services. Where applicable, you must pay any such taxes, duties or other liabilities, without deduction or set off of any other amounts, at the same time and on the same basis as you pay the purchase price.
Payment

7.5. Full payment for the purchase of Goods is required at the time of placing your order, including the purchase price plus any delivery fees and applicable duties and taxes. Payment is charged/debited at the end of the complete check-out process. We will not accept any orders which have not been paid for in full.

7.6. Payment may be made by the methods and to the accounts specified or approved by Tanica in writing.

7.7. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we, in our sole discretion, suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.

8. Returns and refunds
8.1. Returns, refunds and defective Goods will be handled in accordance with our Returns Policy.

9. Delivery and shipping
9.1. Shipping and delivery will be handled in accordance with our Shipping Policy.

9.2. Delivery of the Goods (Delivery) is taken to occur at the time that:
(a) you, or your nominated carrier takes possession of the Goods at the Tanica address; or
(b) Tanica (or Tanica nominated carrier) delivers the Goods to your nominated address, even if you are not present at the address.

9.3. You must take delivery by receipt or collection of the Goods whenever they are tendered for delivery. In the event that you are unable to take delivery of the Goods as arranged, then Tanica shall be entitled to charge a reasonable fee for redelivery.

9.4. Any delivery date or time specified by us is an estimate only and you agree that you will still accept delivery of the Goods even if they are delivered on a different date or time. Tanica will not be held liable for any loss or damage suffered as a result of any delay in delivery. However, if the Goods are not delivered within a reasonable time after the estimated date, please contact us.

10. Risk and title
10.1. If you or your freight company are collecting the Goods from us, risk of damage to or loss of the Goods and the collection passes on to you and you must insure the Goods on or before Delivery. If we are arranging delivery of the Goods, then risk and title of the Goods passes to you upon Delivery.

11. Promotions and discounts
11.1. Unless otherwise stated, promotional offers, including but not limited to store-wide discounts, package deals and coupons, cannot be used in conjunction with any other offer. For example, a ‘$20 Discount’ coupon cannot be used during a ‘20% Off’ Sale.

11.2. Tanica reserves the right to:
(a) terminate, modify or extend any promotional offer at any time, without notice; or
(b) cancel any order to which a promotional discount or code has been applied in error or contrary to the terms and conditions of such discount or code.

12. Termination
12.1. Without prejudice to any other remedies, Tanica may:
(a) cancel all or any part of any order or suspend or terminate the supply of Goods to you with written notice if, at any time you are in breach of any obligation (including those relating to payment) under these Terms; or
(b) terminate these Terms and the Services, in our absolute discretion, at any time and without notice to you and in such instance will complete or cancel, and refund, any orders placed prior to the date of termination, at our election.

12.2. If we cancel an order and you are not in breach of these Terms we will issue you with a full refund of the purchase price of any Goods paid for but not supplied. To the maximum extent permitted by law, Tanica will not be liable to you for any further loss or damage you suffer because Tanica has exercised its rights under this clause or these Terms.

13. Intellectual Property
13.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on or in our Services are owned by, or licensed to Tanica, and are protected by copyright, patent and trademark laws, and various other intellectual property rights.

13.2. You may access and use the information provided in our Services, on a limited, revocable, non-sublicensable licence, for your personal, non-commercial informational purposes. No content may be downloaded, copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without the prior written consent of Tanica.

13.3. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any licence to, or assignment of, any of Tanica’ intellectual property rights, whether by estoppel, implication or otherwise. Tanica reserves all rights not expressly granted in the Services.

14. Privacy
14.1. You agree to allow Tanica to send you emails regarding the Services, including any information regarding or relating to our goods and services, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.

15. Unauthorised access and malicious materials
15.1. You must not attempt to, or actually gain, unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services. You agree that you will not cause harm to our Services by hacking, phishing, introducing viruses, trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Services or other users of our Services.

15.2. To the maximum extent permitted by law, we will not be liable for any losses or damage whatsoever (including indirect or consequential loss, loss of profit or goodwill), whether in contract, tort or otherwise caused by any malicious or harmful programs, scripts or technologies that may affect our Services as aforementioned, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material and you release us from any such liability.

16. Third Parties
16.1. Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. Links in the Services to third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We do not accept any liability for any information on, or the privacy practices of, any third party websites.

17. Limitation of Liability
17.1. To the maximum extent permitted by law, neither Tanica, nor any of its employees or agents, will be liable for any loss, damage or injury whatsoever (including for negligence, death, injury or illness and special, indirect or consequential loss or damage such as loss of profits, loss of revenue, loss of goodwill, loss of opportunity, unavailability of systems or loss of data), whether in contract, tort or otherwise, arising from or in connection with:
(a) any act, omission or negligence or the use of, or reliance on, information, comments or opinions contained obtained through or in our Services;
(b) any, use of the information on or access to Services including if for any reason the Services are unavailable at any time or for any period;
(c) any errors in, or omissions from, the information contained in the Services;
(d) any goods or services supplied by Tanica; or
(e) these Terms or any breach of these Terms.

17.2. You understand and agree that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Services, that you will be responsible for those consequences.

17.3. To the maximum extent permitted by law, Tanica liability under these Terms shall be limited to any one or more of the following:
(a) the replacement of the Goods or re-supply of equivalent goods or services;
(b) the repair of such Goods or services;
(c) the payment of the cost of replacing the Goods or services or of acquiring equivalent goods or services or a refund of the purchase price; or
(d) the payment of the cost of having the Goods repaired.

17.4. To the extent permitted by law, Tanica expressly disclaims all warranties of any kind unless expressly stated in the Services or if required under Australian Consumer Law. Nothing in these Terms purports to exclude any rights or remedies in respect of goods or services under the Australian Consumer Law which cannot be excluded, restricted or modified.

17.5. This clause survives termination of these Terms.

18. Disclaimer of Warranty
18.1. Tanica provides the Sites and their contents on an “as is” basis and use of this information is at your own risk. While we aim to update the Sites regularly, neither Tanica, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Sites.

18.2. We reserve the right to restrict access to the Services or any part of the Services, change or withdraw any goods, information or content featured in the Services or provided through our Services, without notice. You acknowledge and agree that we retain complete editorial control over the Services and may alter, amend or cease the operation of the Services or any part of the Services, at any time, in our sole discretion.

19. Release and Indemnity
19.1. You agree to release and indemnify and hold Tanica and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your purchase or use of goods or services purchased from Tanica, your use or access of the Services, or any access to the Services by a third party arising out of your breach of these Terms, or your violation of any law or the rights of a third party.

19.2. This clause survives termination of these Terms.

20. Amendments and correction of errors
20.1. Tanica reserves the right to amend these Terms from time to time as it sees fit. Any amendments or changes to these Terms are effective from the date on which the amended terms are published except in relation to orders placed prior to the publication of any varied terms.

20.2. Whilst we endeavour to notify you as soon as reasonably possible of any changes to our Terms by email or by a notice on or in the Services, it is your responsibility to keep up to date with any changes or amendments to these Terms by checking this page, which contains our most accurate and up to date version of our Terms.

20.3. Tanica reserves the right to amend any errors in the Services, including any pricing errors, and amend any prices and goods, at any time without notice to you.

21. General
21.1. Waiver: Any failure or delay by Tanica in exercising a power or right (either wholly or partially) in relation to these Terms does not operate as a waiver or prevent Tanica from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these Terms.

21.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Tanica will not be held liable for any delay or failure in performance of any part of the Services or delivery of Goods.

21.3. Severability: If any part of these Terms is determined to be by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the Terms. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.

21.4. Relationship: These terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Tanica and you or any other party unless expressly stated otherwise.

21.5. Entire agreement: These Terms (and all other terms and conditions and policies that are incorporated by these Terms) and any additional policies or terms you have agreed to through use or access of our Services make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these Terms and any additional Terms, the additional Terms will prevail. This clause survives termination of these Terms.

21.6. Jurisdiction: These Terms are governed by the laws of NSW, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in NSW and its appellate courts. Although the Services may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Goods, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Services from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.

22. Responsible Service of Alcohol
22.1. Tanica supports the Responsible Service of Alcohol and complies with Australian state-based legislation and regulations in the sale and distribution of alcohol. We do not supply alcohol or liquor to persons under the age of 18 years and by agreeing to these Terms, you warrant and represent to us that you are over the age of 18 years and that you are not attempting to, or actually, obtaining alcohol on behalf of a person under the age of 18 years of age.

22.2. Tanica reserves the right to request and review evidence of you being over 18 years of age or otherwise being in compliance with any relevant legislation, including requiring that you provide any requested identity documents. You must, upon request, provide such evidence to Tanica in order to proceed with any purchase of Goods or Subscription Services. Your offer to purchase any Goods or Subscription Services from Tanica is subject to your compliance with these Terms, including this clause.

22.3. Tanica may terminate your access to the Services and cancel any orders you have placed or any Subscription Services you have purchased for any reason, including if it determines that you, or the person you nominate to accept delivery of the Goods, are under the age of 18, using fraudulent identification documents or you are unable to provide such identification documents upon request.

22.4. All deliveries must be accepted by a person above the age of 18 years old with valid identification, such as valid drivers' licence or passport. Please see our Shipping Policy for more information.

22.5. Liquor licence number is LIQXA911023567

Returns Policy

Due to the nature of the products we sell, we do not accept returns for change of mind.

1. Faulty Product
In the event that you are not satisfied with your Tanica products or the product arrives damaged or broken, contact us at hello@tanica.com.au within five (5) days' of the date that you received the product with the following details:
(a) Order Number and Photo of the Faulty Product; and
(b) Proof of purchase in the form of your confirmation email, order invoice or original receipt must accompany your request.

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you produce satisfactory evidence of faulty or damaged product and a valid proof of purchase as outlined in our Return Conditions.

Tanica can assist you with a replacement, refund or online store credit, provided that upon assessment by Tanica:
(a) the product is considered damaged, broken or faulty or in breach of Australian Consumer Law; or
(b) the product is considered to hold a manufacturing fault; or
(c) the product varies significantly to the Tanica description and/or images; or
(d) the product delivered is not the item that was ordered.

2. Returns Process
Once you have contacted us about a faulty, damaged or broken item, we will advise you to safely dispose of the item.

Please do not post a faulty, damaged or broken item to Tanica. Tanica takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged.

3. Replacements and Exchanges
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.

4. Refund Tender
If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

If you are to receive Tanica online store credit, the credits are applied to your Account or through the issue of a coupon code once your return has been processed. Please allow up to 3 business days for store credit to be applied from the date on which we receive your items. Store credits are valid for 3 years before expiry. You can check your store credit balance by logging on to your account. To use your store credits you will have the option in the checkout on the payment step.

5. Consumer Guarantees
This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law. If you believe an item purchased from Tanica is faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, Tanica cannot provide a refund, exchange or repair.

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Website.

6. Amendment
This Policy may be amended from time to time by Tanica, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check Tanica’s current Terms and Conditions, before making any purchase. Our agents, employees and third parties do not have authority to change this Policy or our Terms and Conditions.

7. Contact Us
If you have any enquiries regarding your return or our Returns Policy, you may contact our customer service team through email at hello@tanica.com.au.

Shipping Policy

This Shipping Policy (Shipping Policy) applies to all purchases made on our Website. This Shipping Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalised terms not defined in this Shipping Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Shipping Policy.

1. Delivery details

Please ensure your delivery address is accurate. If you have provided incorrect delivery details, please contact us as soon as possible and we will use best endeavours to update the delivery address, however, we will not be liable for non-delivery or delayed parcels due to incorrect details and you may be charged a re-delivery fee if the order needs to be re-delivered.

2. Shipping of Orders

We currently only ship orders within Australia. All orders will be delivered within usual business hours and cannot be delivered to a P.O. box address. All Australian orders are shipped using the shipping method as specified at checkout. Delivery charges are calculated at check-out and you are deemed to have accepted such charges by proceeding with your order.

3. Timeframes and delivery dates.

We endeavour to process orders within 1-2 business days from the date that you place an order, however please contact us or check your order tracking email for estimated delivery time frames. As a guide, regular shipping generally takes approximately 3-5 business days for delivery. Delivery timeframes are estimates and to the maximum extent permitted by law, we are not liable for any delay in arranging delivery or delayed delivery of an order.

4. Acceptance of delivery

All orders must be received by a person over the age of 18 years of age with valid identification, such as a valid drivers' licence or passport. Tanica reserves the right to request identification and any other details of the recipient including but not limited to name, address, date of birth or require signature from the recipient and/or acknowledgement that the recipient is over the age of 18 and that they are not attempting to or actually making a purchase of alcohol on behalf of a person under the age of 18 years old. If there is no one available, or if the person available to receive the delivery does not comply with the above requirements for acceptance of delivery, Tanica may refuse delivery and charge you reasonable fees for re-delivery or cancel your order and retain any delivery fees paid.

5. Lost Orders

If you have not received your order within 10 days after placing your order, please contact us at hello@tanica.com.au. We are not liable for orders that have been marked as 'delivered'.

6. Returns

Please see our Returns Policy for further information.

Privacy Policy

1. This Privacy Policy (Privacy Policy) outlines how your information is collected, used and disclosed when you access or use our Services as defined in our Terms. This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy is incorporated by reference into our Terms. Any capitalised terms not defined in this Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Privacy Policy.

2. What information do we collect and how is it collected?

We collect Personal Information, as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act), when you access or use our Services.

2.1. Personal Information provided by you

We collect information that you provide to us via use of our Services as well as through any other means used to contact us.

The kinds of Personal Information we collect include your contact information such as your name, email address, birthdate, address and phone or mobile number. We reserve the right to maintain, store and use any information or data where we reasonably believe that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms or for record keeping integrity.

2.2. Automatically collected Personal Information

We automatically record information from your device and its software when you access our Services, including your IP address, browser and device type, internet service provider, mobile phone carrier, platform type, the website from which you came and the website to which you are going when you leave our Services, date and time stamp and cookies that may uniquely identify your browser or account.
When accessing our Services using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, and, if enabled, geographical location data (including GPS). Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location.

2.3. Personal Information collected via cookies

Our Services may use small pieces of data called cookies to identify a user who engages with our Services and to compile records of a user’s history of engaging with our Services. Cookies are stored by a users’ browser while the user browses a website. Cookies do not usually contain information that personally identifies a person, but each time the user visits the website, the browser sends the cookie data back to the server to notify the system of the user's previous activity. If you wish to disable cookies, you may do so through your browser settings.

We also use Google Analytics, which allows us to anonymously track the use of our Services by recording the number of users who have visited, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits through cookies. This information is collected for statistical purposes only and cannot be used to identify you.

3. For what purposes do we collect and use Personal Information?

3.1 We collect your Personal Information as outlined in this Privacy Policy for the purposes described below:
(a) for provision of the Services;
(b) for communication with you and to provide messaging and/or communications to you in association with the functions and features of the Services;
(c) for communicating to you any announcements and updates, updated terms, conditions and policies, security alerts, technical notices, support and administrative messages;
(d) for analysis, monitoring, development and improvement of our Services, including other products or services;
(e) for security purposes, including to protect the Services and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property and that of our other users;
(f) for sending marketing communications to you, including notifying you of promotional or advertising offers, contests and rewards, upcoming events and other news about products and services offered by us and use of our Services;
(g) to comply with relevant laws and regulations where applicable; and
(h) for the performance of other functions described at the time of collection or as consented to in relation to our Services.

4. How do we store and protect your information?

4.1. Storage of Personal Information
We take reasonable steps to protect your Personal Information in accordance with this Privacy Policy. The Personal Information we collect from you is transferred and stored electronically via a secured SSL connection, in secured, password-protected servers located in Australia. You agree and consent to Tanica storing your Personal Information on such servers.

4.2. Who can access your Personal Information?
Your Personal Information is accessible to our employees, contractors and our third-party service providers such as our website host and technical support providers. We may also store your Personal Information in password-protected email databases for the purpose of sending out communications and marketing emails in accordance with this Privacy Policy. Please note that no method of electronic transmission or storage is 100% secure and we cannot guarantee the absolute security of your Personal Information. Transmission of Personal Information over the Internet is at your own risk and you should only enter, or instruct the entering of, Personal Information to the Services within a secure environment. It is your responsibility to ensure that you keep your Personal Information safe, including keeping your software up to date to prevent security breaches.

We reserve the right to maintain and store any information or data where, we reasonably believe, in our sole discretion, that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms or for record keeping integrity.

We destroy or de-identify your Personal Information after 2 years where it is no longer needed for the purposes outlined in this Policy. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

5. To whom your Personal Information is disclosed?

Your Personal Information may be disclosed to individuals and companies, for the purposes described in this Policy, as outlined below:

5.1. Tanica and Related Bodies Corporate.

Your Personal Information may be accessed by us, including our directors, employees, officers and contractors. You consent to us providing your Personal Information, including Sensitive Information to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).

5.2. Parties required by law.

Your Personal Information may be disclosed by us to any party to whom we are required by law to provide your Personal Information and to any party to whom disclosure is permitted under the Australian Privacy Principles, or where we reasonably believe that disclosure is required to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information.

5.3. Direct marketing.

You agree and expressly and indefinitely consent to us using or disclosing Personal Information (other than Sensitive Information) to keep you informed about our products and services and other products and services that we consider may be of interest to you. For this purpose, disclosure may be made to our third-party service providers. We may communicate with you via phone, email, social media, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You can opt-out of direct marketing communication activities undertaken by us at any time by clicking the “unsubscribe” or “opt-out” link on email communications from us, replying ‘Stop’ to a promotional SMS or by contacting us by phone or email.

5.4. Other third parties.

We may share your Personal Information with third parties if it is reasonably related to the provision of our Services. The third parties that we may share your Personal Information with includes consultants, contractors, credit agencies, debt collection agencies and other service providers to us that perform services on our behalf. Such services we procure may include identifying and disseminating advertisements, enforcement of our Terms, providing fraud detection and prevention services, processing payments or providing analytics services. We may also share your Personal Information with our business partners who offer goods or services to you jointly with us (for example, contests or promotions).

We may share your Personal Information where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
We may also share your Personal Information with third parties, in connection with any company transaction (such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business by another company or third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.
Note that we reserve the right to share your Personal Information with other third parties where, in our sole discretion, it is required to:
(a) investigate and defend ourselves against any third party claims or allegations;
(b) protect against harm to the rights, property or safety of Tanica, its users or the public as required or permitted by law; and
(c) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.

6. Third party websites and social media.

Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. You acknowledge and agree that Tanica has no control over, and shall not be liable for, the privacy practices or content of these third party websites and Tanica does not make any representation about the privacy practices of, any third-party websites, whether or not linked from or transferred from our Services. You are responsible for checking the privacy policy of any such websites and applications so that you can be informed of how they will handle Personal Information.

We run pages on a number of social media platforms, including Facebook, Instagram, Pinterest and Google Plus (Social Media Platforms). By accessing, interacting with and using our social media pages, you agree to the terms and privacy policy of those Social Media Platforms. You acknowledge and agree that these Social Media Platforms may collect your information and that the privacy practices of those Social Media Platforms are not controlled by us and that we hold no responsibility for such privacy practices.

Social Media Platforms also allow public access to your public social media profile, which may include your username, age range, country/language, list of friends or other information that you make publicly available and you understand that such information may therefore be accessible by us if you interact with its social media pages. We may from time to time, have access to statistics regarding the number of views, navigation patterns, posts that you like, comment on or share and any user interactions with our social media pages and may use such information for the purpose of its marketing and promotion strategies.

7. How can you access or update your Personal Information?

At any time, you may request access to Personal Information we hold about you. We may refuse to provide access if the law allows us to do so, in which case we will provide reasons for our decision as required by law. We take reasonable steps to keep your Personal Information accurate, complete and up-to-date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information deleted or corrected. You may request access to the information we hold about you, or request that we delete, update or correct any Personal Information we hold about you, by setting out your request in writing and sending it to us in accordance with paragraph 10. Tanica will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

8. How can you make a complaint about our privacy practices?

You may submit a written complaint about how we handle your Personal Information to our Privacy Officer via the details below. If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner or, if you are in the EU, a data protection authority or supervisory authority.

9. Amendments.

We reserve the right to amend this Privacy Policy from time to time as we see fit. While we endeavour to notify you as soon as reasonably possible of any changes to our Policies by email or by a notice on our Services, it is your responsibility to keep up to date with any changes or amendments by checking this page prior to using our Services. This page contains our most accurate and up to date version of our Privacy Policy.

10. Contact us.

All requests for access or corrections to your Personal Information and complaints should be directed to our Privacy Officer. If submitting a complaint, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
(a) by contact form at tanica.com.au
(b) by e-mail at hello@tanica.ocm.au
(c) by letter to The Privacy Officer, Spirits Lifted Pty Ltd, 53 Woolgoolga Street, North Balgowlah, NSW 2093.

If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner.